Q: Are you manufacturer or trading company?
A:We are a Professional Manufacturer for oxygen concentrator and homecare related products,with production base about 5,000 square meters integrating R & D, production and sales.
Q: What certificates do you have?
A: ISO13485, CE .
Q. What is your trading term?
A: 1. Payment term: T/T, L/C, Paypal or Western Union for small amount .
2. Lead time: normally in 7-10 days after deposit received.
3. Sample policy: Samples are always available for each model. Samples can be ready in 3-5 days once payment received.
4. Shipping port: Shanghai, China
5. Discounts: We offer discount for big quantity.
Q: How to purchase your product?
A:Quotation → PI → Confirm PI → Arrange payment →Producing →QC inspect → Shipping
Q:What is your MOQ?
A: Usually, it is 1 pieces, but if we have other orders together, can help you with small QTY also. And the sample order are also acceptable.
Q:What is delivery time?
A:Usually 30 days. (Depending on different quantity.)
Q: Can you provide the OEM service?
A: Yes, the OEM service can be avaliable, including the customized color, logo printing, user manual, label and package design etc.
Q: How is your after sales?
A: Generally 1 year warranty, all necessary spare parts are free within warranty. Our support team can communicate with you by email, phone call, online video call etc.
Time: 24hours*7. Customers always comes first.
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